Refund policy

Thank you for shopping at Nedrix. We want you to love your gear. If something isn't right, here's how returns, exchanges and refunds work.

14-Day Return Window
You have 14 days from the date you receive your item to request a return. To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase. This window also satisfies the right of withdrawal under the EU Consumer Rights Directive (2011/83/EU) for consumers residing in the EU, EEA, or UK.

How to Start a Return
To start a return, contact us at nedrixhome@gmail.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain items cannot be returned, such as personal care items that have been opened or used, for hygiene reasons. Please get in touch if you have questions about a specific item.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at nedrixhome@gmail.com.